Privacy Policy

Effective Date: Monday, 6th January 2025
Last Updated: Monday, 6th January 2025

At The Social Bay, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website or engage with our services.


 

1. Who We Are

The Social Bay (“we”, “our”, “us”) is a web design agency registered in the United Kingdom. Our details are:

 

If you have any questions about this Privacy Policy or how we process your data, please contact us via the emails above.


 

2. Information We Collect

We may collect and process the following personal data:

  • Contact Information: Name, email address, phone number, and business address.
  • Project Details: Information about your web design requirements, branding, and content.
  • Payment Information: Billing details and payment card information (processed securely by third-party providers).
  • Website Usage Data: Information about your interaction with our website, such as IP address and browser type.
  • Contractual Data: Details necessary to fulfil our agreements, such as project timelines and deliverables.
 

 

3. Legal Basis for Processing Your Data

Under the UK GDPR, we process your personal data based on the following legal grounds:

  • Performance of a Contract: To provide the services outlined in our agreement.
  • Legitimate Interests: To improve our services and communicate effectively with clients.
  • Consent: For marketing communications, provided you have opted in (you can withdraw consent at any time).
  • Legal Obligation: To comply with financial, tax, or other legal requirements.
 

 

4. How We Use Your Information

We use your data for the following purposes:

  1. Service Delivery:

    • To deliver our web design services and meet contractual obligations.
    • To communicate project updates and gather feedback.
  2. Legal and Administrative Obligations:

    • To maintain accurate records for financial reporting and compliance.
    • To resolve disputes or enforce contractual rights.
  3. Marketing (With Consent):

    • To send updates about our services or relevant promotions if you have opted in.
 

 

5. Sharing Your Data

We do not sell your personal data. We only share it with trusted third parties when necessary:

  • Payment Processors: To facilitate secure transactions.
  • Subcontractors and Freelancers: Who assist with specific project deliverables, bound by confidentiality agreements.
  • Legal or Regulatory Authorities: When required by law or to enforce our legal rights.
 
 

 

6. Data Security

We implement robust security measures to protect your data:

  • Encryption for sensitive data during transmission and storage.
  • Access controls to limit data access to authorised personnel only.
  • Regular security reviews to identify and mitigate vulnerabilities.
 

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities within 72 hours as required by law.


 

7. Data Retention

We retain personal data only as long as necessary:

  • Service Data: Retained for up to 6 years after project completion for legal and financial obligations.
  • Marketing Data: Retained until you withdraw consent.

Once data is no longer required, we securely delete or anonymise it.


 

8. Your Rights Under UK GDPR

As a data subject, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccuracies or incomplete data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction: Limit how we process your data.
  • Objection: Object to data processing for specific purposes, such as marketing.
  • Data Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, please email us at lily@thesocialbay.co.uk or daniel@thesocialbay.co.uk.


 

9. Jurisdiction and Dispute Resolution

This Privacy Policy is governed by UK law. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.


 

10. Updates to This Policy

We may revise this Privacy Policy to reflect changes in our practices or legal obligations. The most recent version will always be available on our website.


By using our website or services, you confirm that you have read and understood this Privacy Policy.

Happy Plate Web Design & Branding

“Honestly cannot recommend these guys enough! We had a brief call once I put out the request and they got the website brief straight away! They are extremely communicative, always kept me updated with the progress. They were always open to making changes when I requested them, and they created an beautiful new logo for my business as well! Their prices are so much more competitive than other companies. I am thrilled with the companies new site, thanks guys”